As a travel company, we know that staying put is far from easy — but it’s the best thing we can and must do in order to stop the spread of COVID-19 and protect this world we love. While our team is working remotely, we remain committed to you, our clients — both old and new. We are here to share our knowledge and advise you as best as we know how to so that you can make informed decisions that are within your comfort zone. We will continue to share inspiration for future travels — and when that time comes, we will be here for you. Whenever you’re ready.
But while we’re here, let’s just take a minute to talk about why you should book with In the Know Experiences and our travel gurus going forward…
What are the true benefits of booking with a travel consultant?
1. Things can go wrong and may not go as you planned… We plan for the unexpected. And we’re practically trained in the art of crisis management.
Let’s say, for example, you were on your way to a destination that required you to take a connecting flight — and in a worse-case-scenario: there’s a very limited amount of these flights and you’re on the last flight out that day… Would you rather be worrying about getting on the first flight out tomorrow, booking a hotel that night, shifting all of your plans for your trip and trying to get out of having to pay for the hotel you were originally supposed to check into — OR — would you rather have it all figured out for you by the time you’ve landed and surprised to hear that you’ll be receiving a refund on the night you won’t be staying at the original hotel?! Leave the backup plans, changes and negotiations to us.
2. We are your single point of contact — and a contact that you can actually get in touch with.
Before, during and even after your trip — you have one dedicated person that you can call to take care of your every need. And there’s no waiting on hold for hours, being transferred five other times, nor do you have to explain your situation from square one. No matter where you are in the world, what situation you are in — you can find comfort in knowing that we will be there for you, can offer you expert advice, and fix any problems that may arise (while usually one step ahead!😉)
3. We’re a personalized service. With us, you’re a name — not a number.
We’re humans, not bots. Our human connection allows us to understand you, your tastes, your personal preferences, your passion points, as well as your significant others’ and even each of your children. We know that if you liked this hotel, then we know which to recommend in another destination. We also take note of your must-haves like a great gym, a healthy room service menu, a great roof top pool, or a cool bar for drinks at night — all things that change the experience and make it more suited to you! But we also know that just because you wanted to stay at your favorite hotel brand for this destination, doesn’t mean you won’t want to try this incredible boutique hidden gem for another. Unlike a credit card or a website, we won’t give you a pre-set menu of options. We’ll give you our most honest opinions and tailor everything to your taste — because that’s what we know how to do best. Your time and money is so precious, and it’s important for us to get it right.
4. We offer a different approach, plus we will help you make the most of your budget.
Gone are the days where agents dictate where you need to go and stay based upon how much you wanted to spend… We offer a consultative approach and work with you to create the ultimate trip catering to your likes and your interests, not ours. We’re masters of mixing high-with-low, we advise you where you should absolutely splurge, while also recommending where it’s not as necessary (like suggesting that you can easily walk here or that it’s totally okay to take a less-expensive transportation route there!)
5. We are your sounding board and a well-informed resource you can trust.
We work closely with relevant industry associations and government agencies to ensure that correct information regarding current international and domestic travel is always communicated to you. You can forget hearing mixed messages, googling for hours, or any questionable/unnecessary noise. We’ll keep you in the know and present you with options so that you can make an informed decision.
6. And we cut through the noise.
Travel is more complicated than ever and just because something is new, doesn’t necessarily mean it’s the best. We think about all the things your Instagram feed doesn’t: be it the location, the room types, the service and so on. And we’re constantly staying up-to-date, vetting each hotel firsthand and experiencing the destinations for ourselves. We know the musts and we know the busts. We’ll send you to the next best thing before your friends hear about it.
7. We will always be your best advocate. And every client matters to us.
Whether it’s a 2-night stay or a month-long celebratory trip with 50+ people, every single client and every single booking matters to us. We will always have your best interest at heart. And when it comes to a time of a crisis or an emergency, our personal relationships with our vendors take precedence, which in turn affords much more flexibility for our clients. To be completely honest, we have the buying power… Our vendors are much more likely to make an exception or forgo the fine print for us.
8. When you book through us, you’ll benefit big. Like really big.
There’s a common misconception that you spend more when you book through a travel consultant… It’s actually quite the contrary, we’ll give you more value for your money. Not only do we save you time in research, but we also more often than not end up saving you with access to our exclusive rates plus lots of extra perks, discounts, and value-added amenities. Oh, and you know that much-dreaded situation that the hotel you really wanted to stay out is sold-out? We’re kind of like magicians and can wave a special wand—and voila!—some space has opened up and now the hotel suddenly has availability just for you!
9. Plus, we provide services and insider access that go far beyond your typical travel stuff.
Yes, while we absolutely are able to just book a hotel for you (VIP status, included) — our speciality goes far beyond a simple hotel or flight reservation. From door-to-door, we specialize in creating the most seamless and customized experience for you: be it expediting you through customs upon arrival to avoid that 3-hour ordeal, tailoring each day to your preferences, booking the best guide in town to take you to the coolest local gems, or securing that next-to-impossible restaurant resy; we do all of that and much more! Traveling or not, we also can extend insider access to the best ticketed games or VIP events around the globe — more often than not saving you 20-30% off what you would typically find online for a ticketed sporting event, broadway show or concert.
